It is always important and useful to receive feedback from our
customers. This enables us to improve the service and move in
the direction required by you. Please let us have your comments
by e-mail, letter or fax, once you have had work carried out by
Optrep Optical Repairs. For your interest, here are some of the
most recent testimonials received from satisfied customers:
I just wanted to say a huge thank you for the very swift service in repairing my Zeiss (10x50 Jenoptem) binoculars. The end result is beyond my wildest expectations, they are superb. I did not believe they could be rescued at all and now they look as if they have just come out of the box. I am absolutely delighted. I will be recommending you to family and friends without hesitation.
(M. Knight, Bristol).
Just wanted to say that I got the CF41s (Barr & Stroud 7x50s) this past Friday. They look wonderful and the view through them is even better!! I would not have thought to send the binoculars overseas, but your website photos of WW2 glasses that you have repaired sold me on doing so with my old glasses. Glad I sent them “home” for a refit.
(T. Tamberg, Los Angeles).
I received my Oigee’s (6x24 Dienstglas) yesterday and couldn’t believe what you guys did to it. ….. Speechless, all the adjustments are much more fluid and not strenuous. But to my amazement what a hell of a frigging difference I tell you. I am trying really hard not to swear in this e-mail from total excitement (a Canadian thing) sorry. The clarity totally beyond my expectation after repair. You guys are the king of the optics world.
(A. da Silva, Montreal).
I’ve just received my binoculars back from their service. They look tremendous and, thankfully, you had old original Zeiss spares with which to replace the damaged bottom plates on my Zeiss 8x40 ‘Delactis’ binoculars. Not everybody could have done that and I’d recommend OPTREP to anyone.
(S. Baillie, Livingston, Scotland).
I e-mailed Optrep with a photo of my damaged Helios 7x50 WP ‘Weather Master’ binoculars. The left side objective lens barrel was snapped off inside the main prism housing. I was convinced my pride and joy were beyond repair but within a few days the binoculars were being assessed in Tony Kay’s workshop, a new part was manufactured, the binoculars were assembled and tested and were promptly returned to me by courier…… I have used Optrep’s services previously, they are efficient, professional and quick and their charge was very reasonable; new binoculars of equivalent value would have cost three times as much. I recommend Optrep to anyone who recognises the value of a good repair compared to the cost of a replacement.
(R. Duck, Wroxhall, Isle of Wight).
My binoculars arrived back as promised early this morning – first class. Firstly, I have to admit I bought these binoculars (Carl Zeiss 8x32 Notarem) in a junk shop in Hastings for £15-00 in the hope I could get them repaired as it was obvious the internal focussing mechanism was no longer attached to the focusing wheel. I’ve had them for about a year and recently decided to look for a reputable company to repair them. I note you have made new parts to repair the focusing mechanism. I tried them immediately out of the box and they are fantastic, objects are clear and come into sharp focus. I am absolutely delighted with the work you have done as these would have been consigned to the bin……..
(N. Arculus, Sutton Coldfield).
'Checkpoint Charlie' Zeiss 7x40s were pretty impressive when I bought them, but I must say that since they got the 'Optrep treatment' they are now simply breathtaking. A dull left optic is now crystal clear - like its twin - and the mechanical operation is super smooth. Even some apparent sloppiness in their original assembly (1985) has been addressed, leaving them not just as good as, but seemingly better than new. A quick and efficient service worth every penny.'
(Tom Mansel, London).
HOLY COW!!! I've just received a brand new Zeiss 7x50 (U-Boat) binocular with a charming WW II combat patina. Nice work. Get ready to do your magic some more.
As I said, you are the only game in town (charming New York compliment meaning, 'You da best, guy!').
With friendliest regards, Mike Patterson. (New York)
'I received my CF41s back today. What a difference! You have really done a super job on them! I will certainly recommend your services to anyone who needs optics cleaned and repaired.'
C.B. of Egham, Surrey.
"The Zeiss (8x56) are as good as they ever were optically and I would recommend OptRep to anyone who needs their binoculars revitalising. Many thanks for an excellent VERY reasonably priced service."
D.J.M., Colwyn Bay.
"The refurbished binoculars arrived safely….. The lenses are now crystal clear, the mechanicals are silky smooth and overall I am delighted with the work you have done. I have no hesitation in recommending your quality service."
J.D., Ipswich.
"….the scope arrived today and the optics are better than I expected. I cannot say enough good things about you and your company. Great price for the repairs, fast service and a real pleasure to deal with. I am recommending you to anyone who needs optics repairs."
W.M.J.M., USA.
"Many thanks for the job you have done on my WW2 binoculars. I am really pleased with them. I suspect that they are now just as good as the day they were issued."
B.B., Great Barfield.
"….you have done a great job (on my CF41s), I am very pleased and the turn around time was impressive. They arrived yesterday and I had time to watch some Artic Terns giving a flying display over a thundercloud. With the unaided eye they were not visible, with the use of the Binoculars it was astounding. I am very pleased with the outcome……"
D.H., Naburn, York.
"Many thanks for a great job done on my binoculars, they are better now than when I got them. You do a great service all around……"
C.B., Widnes, Cheshire.
"…..thank you for the absolutely superb job you did on my Tal 100R refractor and my Carl Zeiss 10x40 Notarem binoculars. It is a real pleasure to see workmanship like yours of the very first class!! I have never seen optics cleaned as well as these two items…… Fantastic!! The views through the telescope and binoculars are now amazing…."
R.O., St.Leonards-on-Sea.
“….thank you for doing an excellent job, optically
and mechanically they (binoculars) are as good as new! I must
say you have exceeded my expectations…..”
R.S.L., Netherlands.
“In a word, thrilled!.....I cannot
remember them (binoculars) being this good”.
S.W., Birmingham
“You are to be congratulated for your fast, efficient,
friendly service AND actually doing what was required. ……I
shall be looking no further for future repairs”.
M.H., Belfast.
“Thank you very much for your excellent
work on my Zeiss 10x40 binoculars. I have been impressed by
the quality of the cleaning (and replacement of parts as requested)
and the short time you took”.
M.O., Isle of Islay.
“The optics are ‘gin clear’, the moving parts
are smooth as silk and the binoculars even smell right!”.
R.P., Bromley.
“I must say the testimonials
on your website are correct, you do offer a fantastic service”
C.F. of Walsall
"I am very satisfied with the standard of the work
and the speedy return of my telescope, especially over a Ban
holiday weekend."
C.S. of Addlestone, Surrey.
"I was more than satisfied with
the repairs to my Carl Zeiss Notarem binoculars. A first class
job carried out quickly, to the highest standards and at a very
reasonable cost. I would not hesitate to recommend your services.
"
C.J.L. of Winchester.
"Your service was extremely
efficient, professional and keenly priced. A superb turnaround!
The optics are now crystal and it is as smooth as silk to operate.
(Optolyth 30x80 telescope). "
A. Brown.
"Got the binoculars back today - thank you! What an
excellent service.
It might seem silly to get attached to a mere "tool",
but I really thought that they were a gonner with 20+ years
"on the clock". But now after your service they are
as good as new! I will recommend you to anyone and everyone
who will listen (and to some that won't!). "
J.Mackle.
"A wonderfully quick and efficient
service."
A.D. of Yetminster, Dorset.
“You appear to have serviced my binoculars most satisfactorily,
at a reasonable cost and in double quick time…….”
B.M.M.B of Gillingham
“I have been delighted with
the work Optrep performed and, though I hesitated to send the
binos that great distance, I made the right choice….”
B.B. (USA)
“I am 100% delighted with Optrep. The service is
efficient, professional and competitively priced. Fast turnaround
too! I would not dream of going elsewhere…”
N.B.
“Phenomenally good service
– swift and ultra-professional. I have no hesitation in
recommending Optrep….”
F.O. of Reading
“The service was fantastic and Wow, after the scope’s
return, it was literally as good as new.”
S.F. of Pilsey.
“60 year old binoculars as
good as new. Very quick and efficient service”.
M.T. of Tonbridge.
“First rate service of the highest quality”
P.J. of Sutton Poyntz.
“First class service, communication
and speed of repair…….We wouldn’t hesitate
to recommend your shop to others”.
M.S. of Newmarket
"Thanks for an excellent job at a very reasonable
price. The scope seems now to be optically perfect again. I
had quite thought it might be unrepairable, or at least a repair
would cost me a great deal more....."
D.L.
"I am most impressed with the
speedy and very efficient service provided by Optrep and have
no hesitation in recommending them to anyone".
N.C.J. (FBCO).
“This company repaired my binoculars when others
said no more could be done.”
(V.B. of New Milton)
“Impressed with the prompt
and efficient service received.”
(D.R.G. of Ashford-in-the-Water)
“…….an excellent job well done.”
(J.C. of Arundale, Australia)
Selected customer’s comments will be updated from time
to time.
